A Retail (Counter) Manager drives, supports and inspires their team to reach further and to achieve outstanding results. A leader, by our definition, energises and enables others as they lead by example and invests time in the development of team members skills and abilities.
There are five areas of responsibility:
- Sales Performance
- Customer Service
- Relationship between Manager and Team Members
- Coaching and Development
A Retail (Counter) Manager is responsible for training and development of their team. They demonstrate the highest standards customer service and maximize profits by driving sales and controlling expenses. They place importance on maintaining a collaborative, positive and effective work environment through team building and motivation. This role reports into the Sales and Education Executive or Manager Retail Operations.